terms and conditions
General conditions of Sale.
The following General Conditions of Sale regulate the offer and sale of products on this website www.mircomarini.com
The products purchased on the Site are offered and sold by Etomilu srl
1. Scope of application
1.1 The sale of products through the Site ( Products ) constitutes a distance contract governed by Chapter I, Title III (articles 45 and following) of Legislative Decree 6 September 2005, n. 206 ( Consumer Code ) and Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.
1.2 The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site. For this reason, users are invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date of sending the purchase order.
1.3 These General Conditions of Sale do not regulate the sale of products and / or the provision of services by persons other than Etomilu srl that are present on the Site through links, banners or other hypertext links. Before making commercial transactions with these subjects it is necessary to check their conditions of sale. Etomilu srl is not responsible for the provision of services and / or for the sale of products by such subjects. On websites that can be consulted through these links Etomilu srl does not carry out any checks and / or monitoring. Etomilu srl is therefore not responsible for the contents of these sites nor for any errors and / or omissions and / or violations of the law by the same.
2. Purchases on the Website
2.1 Access to sales made through the Site is reserved exclusively for users who have completed 18 years.
2.2 Access to the offers on the Site is allowed only to users who are consumers, as defined by art. 3, co. 1, lett. a) of the Legislative Decree 206/2005 ( Consumer Code ), meaning the natural persons who, in relation to the purchase of the Products, act for purposes unrelated to commercial, craft, entrepreneurial or professional activity carried out.
2.3 In no case can they make purchases on the Site the retailers or wholesalers or, in general, all the subjects who intend to purchase the Products for the purpose of subsequent resale. It is therefore forbidden for such subjects to register on the Website and make purchases on the Website.
2.4 Etomilu srl reserves the right to refuse or cancel orders that come (i) from a user with whom it has a legal dispute in progress; (ii) by a user who has previously violated these General Conditions of Sale and / or the conditions and / or terms of a purchase contract with Etomilu srl; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud related to credit card payments; (iv) by users who have issued false, incomplete or inaccurate identification data or who have not promptly sent to Etomilu srl the documents requested by them under these General Conditions of Sale or which have sent them invalid documents; (v) by users who do not give sufficient guarantees of solvency.
3. Registration on the Website
3.1 The purchase of Products on the Site is permitted both to registered users and to users who are not registered on the Site. Registration on the Site is free of charge. To register on the Site, the user must complete the registration form accessible from the "Login" link on any page of the Website.
3.2 Registration credentials must be used exclusively by the user and can not be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform Etomilu srl without delay, by contacting them as indicated in art. 14, in case of suspected improper use and / or disclosure of the same. The user guarantees that the personal information provided during the registration procedure is complete and truthful. The user agrees to keep Etomilu srl harmless from any damage, obligation to compensate and / or sanction deriving from and / or in any way connected to the violation by the user of the rules on registration to the Site or on the retention of registration credentials.
4. Information direct to the conclusion of the contract
4.1 In compliance with Legislative Decree 9 April 2003, n. 70 laying down provisions on electronic commerce, Etomilu srl informs the user that:
- to conclude the contract for the purchase of one or more Products on the Site, the user must complete an order form in electronic format and transmit it to Etomilu srl, electronically, following the instructions that will appear from time to time on the Site and that will accompany the different phases of the purchase;
- the contract is concluded when the order form reaches the server of Etomilu srl;
- once registered the order form and received confirmation of the authorization to pay the total amount due, Etomilu srl will send the user, via e-mail to the e-mail address indicated, the order confirmation, containing a summary of the General Conditions of Sale and of the special conditions applicable to the contract, information on the characteristics of the product purchased, detailed indication of the price, the means of payment used, information on the right of withdrawal, delivery costs and any additional costs as well as customer service contacts, which the user can contact to request assistance and / or make complaints. It is recommended to keep the e-mail received as proof of purchase. The General Conditions of Sale applicable to the order, as well as the standard instructions on withdrawal and the withdrawal form as per art. 10 will be attached to the e-mail confirming shipment of the product purchased.
- the order form will be filed in the database of Etomilu srl for the time necessary to process the order and, in any case, in accordance with the law. To access your order form, the user can consult his / her account.
5. Validity of offers and prices
5.1 All prices of the Products are expressed in Euro (€) and are inclusive of Value Added Tax ("VAT"). Any additional cost, including VAT and expressed in Euro (€), will be expressly and separately indicated on the order form, before the user submits the order, as well as on the order confirmation e-mail.
5.2 The price of the Products may be modified by Etomilu srl at any time, without notice, without prejudice to the fact that the price charged to the user will be that published on the information sheet which illustrates the main characteristics of the Product ( Product Sheet ) at the time of sending the 'order. Any changes (increasing or decreasing) in price after the order transmission will not be taken into account.
5.3 On the site can be offered for sale Products at discounted prices. The full price indicated on the Website ( Price Stripped ) and with respect to which the discount that Etomilu srl applies is calculated corresponds to the list price published on the Website.
The user is reminded that the Stripped Prices may provide an indication of the value of the Product, but that in some physical stores the actual price may be different.
6. Purchase Orders - Product Information
6.1 Etomilu srl will process the purchase order, and then make the shipment of the purchased product, only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, delivery costs, if applied , and any other additional cost, as indicated in the order form ( Total Amount Due ). In the event that the Total Due Amount is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be terminated by right pursuant to and for the purposes of art. 1456 cc. Of this resolution and the consequent cancellation of the order, the user will be notified immediately after the transmission of the order, through the Website.
6.2 The Products will remain the property of Etomilu srl until the payment of the Total Due Amount by the user. The risk of loss or damage to the Products, for reasons not attributable to Etomilu srl, will instead be transferred to the user when the user, or a third party designated by him and different from the carrier, will physically come into possession of the Products.
6.3 Each Product is accompanied by a Product Card. The images and descriptions on the Website reproduce the characteristics of the Products as faithfully as possible. The colors of the Products, however, may differ from the actual colors due to the settings of the computer systems or computers used by users for their visualization. Furthermore, the images of the Product in the Product Sheet may differ in size or in relation to any accessory products. These images must therefore be understood as indicative and with tolerances for use. For the purpose of the purchase contract, the description of the Product contained in the order form transmitted by the user will be considered valid.
7. Availability of Products
7.1 The products offered on the Website are limited in number. It may therefore happen, also due to the possibility that several users buy the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.
7.2 In any case of unavailability of the ordered Product, without prejudice to the rights attributed to the user by the law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the user will be promptly informed by e-mail. The user will then be entitled to immediately terminate the contract, except for the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, IV and V comma, of the Consumer Code. In the event that the user makes use of the right of resolution pursuant to art. 61, IV and V comma, Consumer Code or in any case in which the payment of the Total Due Amount has already occurred, Etomilu srl, without prejudice to the user's right to compensation for damages, will refund the amount without undue delay and, in any case, within the maximum period of 15 working days from sending the order. The refund amount will be communicated to the user by e-mail. This amount will be credited to the same payment method used by the user for the purchase. Possible delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit.
7.3 In the case of orders concerning a plurality of Products ( Multiple Order ), if the unavailability occurs only for some of the Products covered by the Multiple Order - without prejudice to the rights attributed to the user by the law, and in particular by the Chief XIV of Title II of Book IV of the Civil Code, and without prejudice to the application of art. 7.2 which precedes, if the unavailability of unavailability concerns all the Products included in the order - Etomilu srl will notify the user immediately by e-mail. The user will then be entitled to immediately terminate the contract, limited to the Product (s) that has become unavailable, subject to the right to compensation for damages, pursuant to and for the purposes of the provisions of art. 61, IV and V comma, of the Consumer Code. In the event that the user makes use of the right to terminate pursuant to art. 61, IV and V comma, Consumer Code, in relation to the product / s become unavailable / or in any case in which the payment of the total amount due has already occurred, Etomilu srl, without prejudice to the right of the user to reimbursement of the damage, will refund the amount due in relation to such Product / s, including delivery costs, calculated as indicated in art. 8.3 below, and any other additional cost due in connection with specific Products ( Partial Due Amount ) without undue delay and, in any case, within the maximum period of 15 working days from the sending of the order. The refund amount will be communicated to the user by e-mail. This amount will be credited to the same payment method used by the user for the purchase. Possible delays in crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit. The resolution of the whole Multiple Order will be possible only in the case of evident and proven ancillary nature of the Products object of the Multiple Order that have become unavailable compared to the other Products object of the Multiple Order available.
8. Delivery of Products purchased
8.1 The deliveries of the Products purchased are made all over the world. Any limitation of delivery will be indicated from time to time on the Site.
8.2 The delivery is free of charge for registered users, unless otherwise specified on the Site. For users not registered on the Site, shipping is free for orders of an amount equal to or greater than Euro 100.00, unless otherwise specified on the Site. due, the amount of delivery costs due by the user in relation to a specific order, is expressly and separately indicated (in Euro and inclusive of VAT) during the purchase process, in the order summary and, in any case, before the user proceeds to transmit it. In the case of omitted indication of a specific delivery date, it shall in any case take place within thirty days from the date of conclusion of the contract.
8.3 In the case of partial withdrawal from Multiple Orders, the amount of delivery costs to be reimbursed to the user will be quantified in proportion to the value of the Product being withdrawn.
8.4 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Products to the user.
It is up to the user to check the conditions of the Product that has been delivered to him / her that he has withdrawn. Notwithstanding that the risk of loss or damage to the Products, for reasons not attributable to Etomilu srl, is transferred to the user when the user, or a third party designated and different from the carrier, physically enters the Product, is recommended to 'user to check the number of products received and that the packaging is intact, not damaged, or wet or otherwise altered, including in the closing materials and is invited, in his interest, to indicate on the carrier's transport document, any anomalies, accepting the package with reserve. The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier, in the event of loss or damage to the Products, except in the event that the loss or damage is due to willful misconduct or gross negligence same courier and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, it is also recommended that the user promptly inform the Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid. The courier makes two delivery attempts, after which he will send the Products back to Etomilu srl, which will refund the money to the customer. At the time of delivery nothing is due to the courier.
8.5 The provisions of art. 61 of the Consumer Code in the event that the purchased Product is not delivered or is delivered late compared to the delivery terms indicated during the purchase process and in the order confirmation.
In any case, Etomilu srl undertakes to inform the user, promptly and by e-mail, of the delay in delivery ( E-mail Delay Notice ), indicating at the same time the new delivery term, if available ( New Delivery Time) ), without prejudice to the user's rights pursuant to art. 61 of the Consumer Code and the possibility of using at any time the ordinary means of protection provided by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code.
9. Method of Payment
9.1 The payment of the Products can be made by credit card, via the PayPal payment solution or by cash with cash on delivery. In the event that one of these payment methods / solutions can not be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
9.2 The commercial invoice will be sent only if the user has expressed his will during the purchase process to receive this document. For the issuance of the invoice will be authentic information provided by the user, which he declares and guarantees to be true, forcing to keep Etomilu srl harmless and free from any damage, including penalties issued by the competent authorities, may derive in the case of non-compliance with the truth of the same.
9.3 Payment by credit or debit card
9.3.1 The Products can be paid by credit or debit card directly through the Site. Etomilu srl accepts the VISA, Mastercard and American Express cards. They are, in any case, indicated in the footer of each page of the Site. At the time of transmission of the order will not be charged to the credit card used by the user for payment.
The charge will be made only after (i) the credit card details used by the user for payment have been verified and (ii) the credit card company used by the user has issued the authorization to debit .
9.3.2 In order to guarantee the security of payments made on the Website and prevent fraud, Etomilu srl reserves the right to ask the user, via e-mail, to send, via the same medium, a two-sided copy of the identity card and, in the event that the holder of the order is different from the card holder, of the identity card of the latter. The document must be valid. In the request e-mail the term within which the document must be sent to Etomilu srl will be specified. In any case, this deadline will not exceed 5 working days from receipt of the request by the user. Pending the requested document, the order will be suspended. The user is required to send the requested documents within the indicated period.
9.3.3 In the event that Etomilu srl does not receive these documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract will be deemed terminated by right pursuant to and for the purposes of art. 1456 cc and the order consequently canceled, except for the right of Etomilu srl to pay compensation for any damage in which the same may be incurred due to the non-compliant behavior of the user. The termination of the contract, which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by Etomilu srl, will result in the cancellation of the order, with consequent reimbursement of the Total amount due.
9.3.4 In case of receipt by Etomilu srl of valid documentation within the term indicated in the e-mail referred to in art. 9.3.2 above, the delivery terms will start from the date of receipt of the same.
9.3.5 The confidential data of the credit card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers for which Etomilu srl uses. Etomilu srl therefore never has access and does not store the data of the credit card used by the user for the payment of the Products, except for the data relating to the card holder, the case provided for by articles 9.3.2 and 9.3.3.
9.4 Payment by PayPal payment solution
9.4.1 Payment of the Products purchased on the Website can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the www.paypal.it website where he will pay for the Products according to the procedure established and regulated by PayPal and the terms and conditions agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Etomilu srl. The latter is therefore not in a position to know and does not store in any way the data of the credit card connected to the user's PayPal account or the data of any other payment instrument connected to that account.
9.4.2 In the case of payment by PayPal, the Total Due Amount will be charged by PayPal to the user at the same time as the conclusion of the contract through the Site. In case of termination of the purchase contract and in any other refund case, for any reason , the refund amount due to the user will be credited to the PayPal account of the same. The credit times on the payment instrument linked to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Etomilu srl can not be held responsible for any delays or omissions in the crediting of the amount of the refund, to contest which the user must directly contact PayPal .
10. Right of Withdrawal
10.1 The user who qualifies as a consumer has the right to withdraw from the contract concluded with Etomilu srl, without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days ( Period of Withdrawal ). The Withdrawal Period expires after 14 days:
a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires the physical possession of the Product;
b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party other than the carrier and designated by the user acquires the physical possession of the last Product; or
c) in the case of an order relating to the delivery of a product consisting of multiple lots or pieces, from the day on which the user or a third party other than the carrier and designated by the user acquires physical possession of the last lot or piece .
10.2. To exercise the right of withdrawal, the user must inform Etomilu srl of his decision to withdraw, before the expiry of the Withdrawal Period.
10.3 For this purpose the user can:
(a) use the standard withdrawal form (Model Withdrawal Form ) made available on the Site, through a special link, before the conclusion of the contract, and, in any case, through the "Right of Withdrawal" link on the Site and attached to the e-mail confirming shipment; or
(b) submit any other explicit statement of your decision to withdraw from the contract ( Declaration of Withdrawal ).
The Model Withdrawal Form or the Declaration of Withdrawal must be sent, according to the means used, to the following addresses: Etomilu srl, industrial area colleranesco snc Giulianova (te)
Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests on the user, it is in the user's interest to make use of a durable medium when he / she communicates his / her withdrawal to Etomilu srl.
10.4 For the return of the Product, the user, after exercising the right of withdrawal in the manner indicated in this article, will be contacted by the Customer Service of Etomilu srl that will provide instructions for returning the Product, indicating the courier and agreeing the date of withdrawal . The direct costs of returning the product are borne by Etomilu srl. The return of the Product to Etomilu srl takes place under the responsibility of the user ; the product is intended to be returned when it is delivered to the carrier.
If the user has used a discount code (see sub 11) for the purchase of the product for which he exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code.
10.5 If the user withdraws from the contract, Etomilu srl will refund the Total Amount Due paid by the user for the Product, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from day in which Etomilu srl was informed of the user's decision to withdraw from the contract. The refund will be made using the same payment method used by the user for the initial transaction; in any case, the user will not incur any costs as a consequence of such reimbursement.
The Type Instructions on the Withdrawal, containing information on the exercise of the right of withdrawal, are made available to the user on the Site, before the conclusion of the contract, through a special link and through the link "Right of Withdrawal", present in the footer of the Site and attached to the e-mail confirming shipment.
10.6 In the case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated as indicated in art. 8.3 above.
10.7 The user is only responsible for the diminished value of the goods resulting from a handling of the product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with the normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all the accessories and leaflets, with identification tags, labels and disposable seal, where present , still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use to which it is intended and free of signs of wear or dirt. Furthermore, the withdrawal is applied to the Product in its entirety. It can not therefore be exercised in relation to parts and / or accessories (which do not constitute stand-alone Products) of the Product.
10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in termination of the contract and, consequently, will not give right to any reimbursement. Etomilu srl will inform the user within 5 working days from receipt of the Product, rejecting the request for withdrawal. The Product, if already received by Etomilu srl, will remain at Etomilu srl available to the user for collection, which must be done at the expense and under the responsibility of the user.
10.9 In the event that the Product for which the withdrawal was exercised has undergone a decrease in value resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the Product, the amount of reimbursement will be reduced by an amount equal to this decrease in value. Of the circumstance and the consequent diminished repayment amount Etomilu srl will give communication to the user within 5 working days from receipt of the Product, providing to the same, in the case in which the reimbursement has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product.
10.10 In the event that, by using one of the legal hypotheses, the right of withdrawal does not apply, this exclusion will be given specific and express notice in the Product Sheet and, in any case, during the purchase process, before the user proceed with the transmission of the order. In any case, the user is reminded that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, inter alia, in the event that the sale relates to:
(i) products made to measure or clearly personalized;
(ii) sealed products that can not be returned for hygienic reasons or related to health protection, which have been opened after delivery.
10.11 Regardless of the possibility of exercising the right of withdrawal, Etomilu srl offers the user the opportunity to exercise the right of return, according to the terms and conditions indicated on the page "Returns" on the Site. The right of return is added and not replaces the right of withdrawal governed by the preceding articles.
11. Discount codes
11.1 On the Website it is also possible to purchase through discount codes issued by Etomilu srl. If the value of the discount code is lower than the order, the remaining amount can be completed according to the payment methods provided on the Website.
11.2 The discount codes can not be combined with each other for a single purchase. The discount codes can also be used for the purchase of products already under promotion. Discount codes can not be used for payments of spending amounts lower than their value. Each discount code can be used for one purchase only. In no case will the discount codes give the right to change in the case of purchases of a lower amount.
11.3 Any products for which it will not be possible to use the discount codes will be duly reported on the Site. In the case of cancellation for any reason of an order for which a discount code has been used, the relevant amount will be credited back to the customer's personal account .
11.4 Under no circumstances can coupons be converted into cash.
12. Legal Compliance Warranty
All Products sold on the Site are covered by the Legal Warranty of Conformity provided for in articles 128-135 of the Legislative Decree n. 128-135 of the Consumer Code ( Legal Guarantee ).
WHO IT APPLIES TO
The Legal Guarantee is reserved for consumers. Therefore, it is applied only to users who have made the purchase on the Site for purposes unrelated to business, commercial, craft or professional activity carried out. Those who have purchased on the Website and who do not hold the quality of consumers will be covered by the guarantees for the defects of the thing sold, the guarantee for quality defects promised and essential and the other guarantees provided by the Civil Code with the related terms, lapses and limitations.
WHEN IT APPLIES
The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the Product and which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.
Unless proven otherwise, it is presumed that the conformity defects that occur within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the Product, it will instead be the burden of the consumer to prove that the lack of conformity already existed at the time of delivery of the same.
In order to take advantage of the legal guarantee, the user must therefore first provide proof of the date of purchase and delivery of the goods. It is advisable, therefore, that the user, for the purposes of such proof, keeps the purchase invoice, which Etomilu srl sends him, or any other document that can attest to the date of the purchase (for example the statement of the credit card) and the date of delivery.
WHAT IS THE FAULT OF CONFORMITY
There is a lack of conformity when the purchased good:
- is not suitable for the use to which goods of the same type are normally used;
- does not conform to the description given by the seller and does not possess the qualities of the goods that the seller presented to the consumer as a sample or model;
- does not present the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or labeling;
- is not suitable for the particular use intended by the consumer and has been made known by the seller at the time of conclusion of the contract and that the seller has accepted.
Therefore, any faults or malfunctions or defects of any kind caused by accidental events or by the user's responsibility or by use of the Product that does not conform to its intended use and / or as provided for in the documentation are excluded from the scope of the Legal Warranty. technique attached to the Product, if any, or in the instructions for use relating thereto.
REMEDIES TO USER DISPOSAL
In case of lack of conformity duly reported in the terms, the user is entitled:
- primarily, free repair or replacement of the asset, at its option, unless the remedy requested is objectively impossible or excessively burdensome with respect to the other and, therefore, in the specific case, considering the type of sale, replacement, where this is possible in relation to the number of specimens still available for sale;
- on a secondary basis (in the case where the repair or replacement is impossible or excessively expensive, or the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out have caused significant inconvenience to the consumer) to the reduction of the price or the termination of the contract, at his choice.
The remedy required is excessively burdensome if it imposes unreasonable costs on the seller in comparison to the alternative remedies that can be carried out, taking into account (i) the value that the asset would have if there was no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be carried out without significant inconvenience for the consumer.
WHAT TO DO IN THE PRESENCE OF A CONFORMITY DEFECT
In the event that a Product purchased on the Site, during the period of validity of the Legal Warranty, shows what could be a lack of conformity, the user must contact Customer Service, at the addresses and in the manner indicated in art. 14. Etomilu srl will promptly reply to the communication of the alleged lack of conformity and will indicate to the user the specific procedure to be followed, also to agree on the method of shipping the goods, also taking into account the product category to which the Product belongs and / or the defect He denounced.
REIMBURSEMENT OR REDUCTION IN ACCORDANCE WITH THE APPLICATION OF THE LEGAL WARRANTY
In case of termination of the contract, Etomilu srl will return to the user the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional cost. In case of price reduction, Etomilu srl will refund the amount of the reduction, previously agreed with the user. Alternatively, the user can choose to receive a voucher, which can be spent on the Website, of a value equivalent to the amount of the reimbursement or, respectively, of the reduction to which he is entitled.
The amount of the refund or reduction will be communicated to the user by e-mail and credited to the vehicle or the payment solution used by the user for the purchase.
Etomilu srl is not responsible in case of damages, of any kind, deriving from the use of the Product improperly and / or not in compliance with the instructions provided by the manufacturer and in case of damages deriving from unforeseeable circumstances or force majeure.